As the sector gradually and partially reopens, the Zimbabwe Tourism Authority (ZTA) would like to stress the need for all players in the tourism industry to strictly observe and adhere to the set COVID-19 guidelines and protocols. These guidelines are meant to protect both the sector’s most valued human capital and consumers of tourism services from COVID-19 risk exposure.
In a bid to curb the spread and effects of the Coronavirus, the ZTA urges all tourism operators and consumers of tourism products and services to always adhere to the safety and health protocols. These protocols must be implemented and observed by all the relevant tourism sub-sectors without exception.
In order to compliment Government efforts in containing the spread of the COVID-19 virus, which has recently been on the increase, it is important that both business and consumers play their part.
It has however come to the attention of the Zimbabwe Tourism Authority with great concern that some operators are not following the guidelines and protocols as well as the conditions set out in the above mentioned statutory instruments. Operators are advised that the Zimbabwe Tourism Authority regulatory and quality assurance team, in conjunction with the relevant arms of Government, will be rigorously monitoring and enforcing compliance. The exercise will be ongoing throughout the lockdown period to ensure full compliance and will cover the whole country.
Accordingly, tourism operators and consumers of tourism products and services are urged to comply with the approved general guidelines for tourism industry as any breach will leave the Authorities with no other option than to close those operations found in breach.
For emphasis all operators should ensure that at all designated tourism facilities staff and consumers alike among other measures:
- undertake temperature checks
- maintain social distancing
- sanitize as appropriate
- wash their hands
- wear face masks appropriately
- maintain high hygienic standards
- Adhere to the approved operating hours
The violation of the guidelines will not only frustrate but also undermine the efforts being made to contain the spread of the COVID-19 pandemic in the country.
Cresta Hotel partially opened some of its properties such as Cresta Oasis. However, with strict criteria as some of its staff are on ‘lockdown’ at the premise.
Speaking at a Cresta Hotels virtual webinar yesterday, Cresta’s Group Operations Executive Zimbabwe, Mr. Bill Bruce, said, ” What’s more important for our guests and our staff is that we have minimized the amount of staff and tested them for Covid-19 and so far none of them have tested positive.”
“The staff goes on lockdown for a month in the hotel. Why? This is to protect our staff to avoid being contaminated and returning to work to infect each other and our guests,” he further explained.